• Understanding children and young people and developing positive approaches to their behaviour

    Certified Training for Children and Young People

    Professionals working within children’s services must be equipped with the skills to ensure the safety and wellbeing of colleagues and the people they support, in this sensitive and high-risk area. Our award-winning training helps care professionals to meet their duty of care and regulatory requirements, with the aim of creating positive and safer environments.

    Proven experience and expertise 

    Maybo’s learning methods are consistent with the principles of positive behaviour support, focusing on primary and secondary strategies for preventing and defusing behaviours of concern. This enables staff to:

    • Better understand a child's physiological and emotional needs
    • Improve their environment and relationships
    • Engage them in ways that reduce behaviours of concern
    • Reduce the need for restrictive practices

    Alongside proactive strategies to reduce behaviours of concern, we teach reactive strategies to safely de-escalate emotive situations.

    In some settings physical skills are occasionally needed to create safety and we can provide simple low arousal methods appropriate for use as a last resort with vulnerable children and young people.

    We are the preferred training partner for many respected care providers in the UK, Australia and New Zealand.

    Our training programmes are suitable for those supporting young people within children's services such as residential care, short break services, youth centres or educational settings and for children with additional needs. It can also be tailored for families and carers.

    Maybo was one of the first organisations to evidence compliance with the Restraint Reduction Network (RRN) Training Standards and we can offer training Certified by BILD ACT to Children's Services that meet requirements. Our Trainer Training is also Accredited by City & Guilds.

    • City & Guilds Accreditation

      Maybo training programmes have been accredited by City & Guilds since 2004

      Find out more

    • UKAS number: 10766

      Maybo Training Services can deliver training Certified by BILD ACT as complying with the Restraint Reduction Network Training Standards to Services that meet certification requirements.

      Find out more

    • BILD Association of Certified Training

      Maybo Training Services can deliver training Certified by BILD ACT as complying with the Restraint Reduction Network Training Standards to Services that meet certification requirements.

      Find out more

    Maybo Training Programmes

    (Non restrictive) Personal Safety and Guiding Programme

    Specification

    Delivery: In-person / Trainer-led

    Duration: 9 hours

    Pre-Requisites: No

    Max. Group Size: 12

    CPD Points: 9

    Blended Learning Option: Yes

    Virtual Delivery Option: Virtual

    Train-the-Trainer: Yes

    This programme has been specifically designed for Support Workers, Senior Support Workers, Team Leaders, Deputy Managers and Managers working in Residential and Community settings, who may encounter a child or young person whose behaviour may be perceived as challenging or potentially harmful.

    With a focus on outcomes, this staff group will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance, de-escalation, and, as a last resort, personal safety responses and guiding skills.

    On completion of this programme, staff will:

    • Understand risks, rights and responsibilities in the workplace.
    • Know how different factors influence behaviour.
    • Know the importance of positive interactions and choices.
    • Be able to use dynamic risk assessment to inform decision making.
    • Be able to use safer de-escalation approaches.
    • Be able to maintain personal safety and follow post-incident procedures.
    • Understand the considerations for the use of non-restrictive physical skills.
    • Be able to use assault avoidance and disengagement skills.
    • Be able to use guiding and redirection skills.

    (Restrictive) Personal Safety and Physical Intervention Programme for staff supporting Children and Young People

    Specification

    Delivery: In-person / Trainer-led

    Duration: 12 hours

    Pre-Requisites: No

    Max. Group Size: 12

    CPD Points: 12

    Blended Learning Option: Yes

    Virtual Delivery Option: Partial

    Train-the-Trainer: Yes

    This programme has been specifically designed for Support Workers, Senior Support Workers, Team Leaders, Deputy Managers and Managers working in Residential and Community settings, who may encounter a child or young person whose behaviour may be perceived as challenging or potentially harmful.

    With a focus on outcomes, Support Workers, Senior Support Workers, Team Leaders, Deputy Managers and Managers will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance, de-escalation, and, as a last resort, physical interventions.

    On completion of this programme, staff will:

    • Understand risks, rights and responsibilities in the workplace.
    • Know how different factors influence behaviour.
    • Know the importance of positive interactions and choices.
    • Be able to use dynamic risk assessment to inform decision making.
    • Be able to use safer de-escalation approaches.
    • Be able to maintain personal safety and follow post-incident procedures.
    • Understand the considerations for the use of non-restrictive physical skills.
    • Be able to use assault avoidance and disengagement skills.
    • Be able to use guiding and redirection skills.
    • Understand how to reduce the risks of restrictive physical interventions.
    • Be able to hold or escort a child or young person.
    • We use all levels of Maybo training, including some bespoke courses that have been created by Maybo visiting our services to understand their unique ways of working in a person-centred way to enable positive outcomes for all.

      Turning Point

    • Maybo training has helped our colleagues spot early signs and trigger points where behaviour may become challenging, empowering them to address the situation before it escalates.

      Cornwall Care

    • I just wanted to take this opportunity to let the Maybo team know that this week’s training was a pleasure to attend. I have now had a few hours at home to process the experience and to reflect on what we accomplished. The guys were excellent tutors and made the whole week enjoyable as well as a superb learning experience.

      Jersey Hospice Care - Training Co-ordinator

    • Maybo training is second to none and is delivered by professionals who understand the complexities involved in supporting people on the Autism Spectrum.

      Autism Jersey - Chief Operations Officer

    • Key learnings were personal safety, planning, alternative strategies of intervention when there is a risk of harm.

      Marist 180- Youth Worker

    • Maybo’s ‘Open Palms’ non-verbal communication signal has made a real difference in the way our staff are managing difficult situations.

      Downs Park School

    • All of the Maybo training is connected to the situations that we face at work. As a result, I feel safer and more confident I can support the people in our care.

      Turning Point - Learning Disability Carer

    • Regarding the introduction of the Safety Pod, everyone who has attended has seen how this will improve on the reduction of using floor restraints. We all feel this is a massive improvement in reducing risk to the service user, as well as staff, and can see how this is less invasive for the service user.

      Regional Trainer in Mental Health Service

    • Maybo were fantastic, taking the time to talk to staff and managers to create a programme that works for that service.

      Turning Point

    • We use Maybo eLearning as an introduction as this reduces the time spent away from the workplace and allows more time to be spent developing and practising practical skills.

      Cornwall Care

    • Trainers are very experienced.

      Marist 180, Youth Worker

    • Maybo training has changed the way we look at managing challenging behaviour and has led to some very positive results.

      Downs Park School

    • We receive a truly outstanding and professional level of service from Maybo. Using their training approach has made a difference to the care of our patients.

      The Huntercombe Group

    • As a newly qualified Maybo trainer, I am very much looking forward to getting started on training up our staff and can’t wait to attend my next Maybo trainer development course.

      Barnardos - Children's Services Manager

    • The assault avoidance trainer training was excellent. It is non aggressive, gentle, logical in its learning and applications.

      Manager, Aboriginal Family Support Services, Ceduna SA

    • Maybo have continued to be supportive, collaborative and have added value in keeping our services a safe and positive place to be for staff and the people we support.

      Turning Point

    • Maybo training is paced to meet the learning needs and styles of each and every course participant and there is a healthy balance between theory and practice.

      Autism Jersey - Chief Operations Officer

    • Before our Maybo training, the trend was to escort pupils demonstrating challenging behaviour to a less public place to deal with the issue, which often caused the negative behaviour to increase. Maybo's Open Palms approach gives a calming message that pupils will not be held or lead away and the incident is now more often calmed and dealt with without aggression.

      Downs Park School

    • It has been a pleasure working with Maybo to coordinate St Mungo’s conflict management learning programme. This solution is ideal for staff and the pre and post support from Maybo is excellent.

      St Mungo's

    • The MLP programme has revolutionised our conflict management and physical intervention training.

      CareTech Holdings

    • The response from our teaching team has been very positive: all staff enjoyed the Maybo sessions and said that they had learned useful and practical skills. Teachers who had been through a variety of other trainings said that this was the best that they had attended.

      Priory School - Deputy Headteacher

    • We now have a team of carers who are confident in their ability to handle our son's outbursts and violent behaviour with a safe and consistent approach which minimises any risk to both Charlie and those looking after him.

      Parent

    • Our team walked away with some new “tactics” so to speak on how to react and respond when situations arise. It was great that the Trainer was able to apply the strategies and training in relation to our day to day encounters. It was easy to relate to, with various real life examples and scenarios.

      University of South Australia, Facilities Management Unit.

    • The most useful job-related course I have been on.

      University of Sussex - Staff Member

    • The relevance of the training to children being first and foremost was utmost in our minds when we commissioned this package for our teams. The language use and the way of thinking about impact and understanding has been amazing. There is a real buzz in our residential homes and people keep asking for more!

      States of Jersey - Head of Service, Children, Young People, Education and Skills

    • More aware of strategies to support our clients- great session

      Support Worker - Branches Lifestyle

    • Springboard would like to thank the Maybo team for delivering training to us. It was very useful, the feedback was very positive, and the trainer was excellent.

      PBS Mentor - Springboard Education

    • Our staff team absolutely loved the training and found it to be the most useful and thought-provoking training they had ever been on. One person said ‘why did we not have this 30 years ago when I started?’.

      States of Jersey - Head of Service, Children, Young People, Education and Skills

    • As parents running our own team of carers to look after our severely autistic son, Charlie, Maybo techniques offer our staff effective ways to both de-escalate Charlie’s outbursts and to restrain him safely if necessary. Everything we learnt was relevant and tailored to ours and Charlie’s needs.

      Parent

    • My key learning was to step back and assess the situation to avoid situations escalating. It was very eye opening and gave me alternatives to use.

      Marist 180 - Youth Worker

    • We at Autism Jersey have developed an excellent working relationship with Maybo. I would recommend Maybo to any organisation supporting people who have an Autistic Spectrum Condition.

      Autism Jersey - Chief Operations Officer

    • There was a significant reduction in the need to use physical interventions and staff and young people’s injuries are minimal, almost non- existent, as a result of using the Maybo techniques.

      CareTech Holdings

    • Maybo have supported Turning Point in creating a flexible, service user-focused training programme that enables us to support the people we work with in a safe environment.

      Turning Point

    • Working with Maybo has helped us to achieve our goal of providing our staff with high-quality training that works. The course facilitators are happy to create bespoke sessions and are excellent at pitching the content to different employee groups. We get excellent feedback from course delegates who also receive an accredited qualification after attending the sessions.

      St Mungo's

    Discover training built around the needs of the young people in your care