• Maybo is a leader in conflict management training and workplace violence reduction for the retail sector

    Conflict Management and Personal Safety Training for Retailers

    For over 25 years Maybo has helped retailers of all types manage workplace violence risks, ranging from local stores and retail partnerships to international brands. We provide guidance and employee training in how to reduce and manage customer conflict, plus safe and respectful approaches to disruptive behaviour and theft.

    Proven experience and expertise

    Maybo’s retail training modules help sales assistants reduce conflict with customers through proactive service and to safely defuse emotive situations that do arise. We give supervisors, managers and loss prevention colleagues the additional skills required to step in and resolve conflict and safely manage disruptive behaviour and suspected thieves.

    Our clients benefit from our flexible, cost effective training approach that includes eLearning and courses (delivered by our trainers or yours) for key roles and ‘hotspots’, with tailoring options for your specific needs.

    Choose your sector

    Retail Stores

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    Loss Prevention

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    Retail Safety Mini Series

    • This four-part introductory video guide helps shopworkers reduce conflict and the risks of workplace violence by outlining common flashpoints. Part one is on personal safety and de-escalation.

    • This four-part introductory video guide helps shopworkers reduce conflict and the risks of workplace violence by outlining common flashpoints. Part two is on saying 'no' or refusing service.

    • This four-part introductory video guide helps shopworkers reduce conflict and the risks of workplace violence by outlining common flashpoints. Part three is on dealing and interacting with suspected thieves.

    • This four-part introductory video guide helps shopworkers reduce conflict and the risks of workplace violence by outlining common flashpoints. Part four is on managing disruptive and anti-social behaviour.

    • The course alerted managers to how sensitive management of people after a violent incident can reduce trauma symptoms and aid recovery.

      Mothercare - Profit Protection

    • Everyone who attended yesterday’s session was absolutely full of praise for the course and the training, I have had excellent feedback on pretty much every aspect of the delivery and content. If we need any further training we will certainly be in immediate contact with Maybo.

      Tate Modern - Production Manager

    • The delegates, who were from a diverse range of Tate departments, each found it relevant to their areas and everyone I talked to reported gaining loads of new practical tools and increased confidence in communications.

      Tate Modern - Production Manager

    • The online training has worked well. We’ve been able to reduce abstraction time for staff for direct training from two days to one.

      Debenhams - Operations Team

    • The level of service and attentiveness to client needs is unparalleled.

      LeisureSec

    • Excellent training session. Kept us all interested for the whole day. Would highly recommend.

      McDonald's Restaurants - Delegate

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