Conflict Management and Personal Safety Training for Leisure and Hospitality Staff

Award winning training for positive and safer outcomes

We provide guidance and employee training in how to reduce and manage customer/guest conflict in safe and respectful ways.

We give supervisors, managers and security personnel the additional skills required to step in and resolve conflict and safely manage disruptive and risky behaviours.

Our clients benefit from our flexible, cost effective training approach that includes eLearning and courses (delivered by our trainers or yours) for key roles and ‘hotspots’, with tailoring options for your specific needs.

We teach individual and team approaches that help reduce and defuse conflict and how to manage delicate and emotive situations for a positive and safe outcome.