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Conflict Resolution and Personal Safety Training for Nurses and Hospital Staff
Hospitals can be challenging environments to work in and Maybo provides staff in different roles and services with the knowledge and skills to reduce and de-escalate conflict and safely manage behaviours of concern.
Proven experience and expertise
Staff working in hospitals strive to provide the best care for patients who can have diverse and often complex physical, psychological and emotional needs. As a result of these some patients can present 'challenging', unpredictable and risky behaviours. Added to this, staff can experience conflict with relatives and other visitors.
Maybo’s award-winning training provides staff with positive approaches to behaviours of concern, including safer working practices and effective communication and de-escalation skills.
Where necessary we can teach simple positioning skills to reduce vulnerability to injury when working in close proximity to patients, plus low arousal disengagement, guiding and redirection skills. In higher risk areas this can extend to clinical holding skills.
Maybo also trains hospital security and response teams in the above areas and in any additional physical intervention skills required, such as holding and escorting skills.
We are the preferred training partner for many respected healthcare providers in the UK, Australia and New Zealand.
Maybo was one of the first organisations to evidence compliance with the Restraint Reduction Network (RRN) Training Standards and we can offer training Certified by BILD ACT to Services that meet requirements. Our Trainer Training is also Accredited by City & Guilds.
Certified Training for Services Supporting Hospital Staff
Click on the boxes below to explore our training modules
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All
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eLearning
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Classroom
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Virtual Classroom
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Train the Trainer
eLearning
Maybo's eLearning programmes utilise the latest learning technologies, realistic scenarios and interactive exercises to offer an engaging self-study learning experience.
eLearning can play a valuable role within a blended learning strategy, underpinning the knowledge and reducing staff abstraction time, or in some instances as a complete solution. It also works well for induction and refresher training.
To find out more or for volume purchases contact our team or visit our eLearning store for individual purchases.
eLearning is also known as self-directed learning. It often precedes Classroom or Virtual Classroom training to provide a foundation of knowledge in advance - this is known as a blended approach.
Classroom
Maybo designs and delivers training to meet your requirements and can deliver direct to your staff wherever you need it. We take time to understand your training needs and the unique challenges and scenarios your colleagues face, to ensure our Classroom courses are highly relevant. Learners receive superb resources and certificates with a range of accreditation and qualification options.
Classroom training can be combined with eLearning to form a blended learning strategy, underpinning the knowledge and reducing staff abstraction time.
Classroom training is delivered by a trainer at an agreed venue. It is also sometimes called face-to-face or in-person training.
Virtual Classroom
Maybo designs and delivers Virtual Classroom training to meet your requirements.
Virtual Classroom training enables staff to benefit from engaging team training with high-levels of participation delivered remotely by a skilled facilitator over video conferencing software including Zoom and MS Teams.
Virtual Classroom training can also be combined powerfully with eLearning to form a blended learning strategy, with eLearning underpinning the knowledge and reducing staff abstraction time.
Virtual Classroom training is live, participatory training delivered remotely by a trainer with video conferencing software.
Train the Trainer
Maybo offers a Train the Trainer model that equips experienced trainers to deliver Maybo's accredited training curricula within their own organisation.
We run regular courses on a variety of subjects that include supporting people with complex needs, positive behaviour support, preventing conflict and behaviours of concern, safer approaches to de-escalation and conflict resolution, personal safety, assault avoidance and low arousal handling skills.
To find out more contact our team.
Trainers receive access to Maybo's online resource centre where they can find everything they need to deliver and certify Maybo training in-house.
Hospitals – All
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Positive Approaches to Behaviour
This module provides learners with positive and proactive approaches to managing behaviours of concern based on respect for the individual.
Risks, Rights and Responsibilities
- Behaviours of concern
- Rights and responsibilities in your role
- Plan to reduce risks and vulnerabilities
Factors That Influence Behaviour
- Common functions of behaviours of concern
- Instinctive reactions to emotional or threatening situations
- Potential triggers in self and others you interact with
- Levels of escalation
Positive Interactions and Choices
- Needs and expectations of the people you support and interact with
- Influencing positive outcomes
- Overcoming barriers to communication
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
Delivery methods:
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eLearning
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Classroom
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Virtual Classroom
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Train the Trainer
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Safer De‑escalation
This module introduces secondary responses to alleviate the situation and prevent distress or behaviours of concern from escalating.
Dynamic Risk Assessment
- Maybo SAFER model
- Risk identification
- Informed decision-making
De-escalation Skills
- Positive, non-aggressive approaches
- Safer positioning and teamworking skills
- Strategies to defuse, calm and resolve
Personal Safety and Post-incident
- Confronting behaviour
- Heightened risk indicators
- Exit strategies in higher-risk situations
- Post-event impact and responsibilities
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
Delivery methods:
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eLearning
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Classroom
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Virtual Classroom
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Train the Trainer
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Understanding Trauma and Trauma‑Informed Approaches
Trauma can affect anyone. When a person lives with trauma their brain works differently and their behaviour changes, yet we as a society often respond in unhelpful ways.
This comprehensive eLearning course seeks to bridge the gap between identifying and understanding trauma, and, responding with intelligence and compassion in a way that opens the door for recovery and a better way forward.
Designed for people providing care and support to someone affected by trauma, four engaging and informative eLearning modules explore the fundamental concepts of trauma and how it affects the minds, emotions, lives and behaviours of people who experience it and those close to them.
This comprehensive course provides a great starting point for those embarking on training and qualifications in trauma-informed approaches. It also provides a pragmatic, engaging and practical way for organisations to provide trauma-awareness training to their whole workforce.
- Psychological trauma and its potential impact.
- Individual factors that can create resilience to trauma and the possible signs and symptoms of trauma.
- Physiological and psychological effects of trauma.
- Adopting a trauma-informed approach.
Delivery methods:
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eLearning
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Promoting Human Rights & Reducing Restrictive Practices
This module explores the principles of supporting a person's needs through a human rights approach. It develops learners' ability to take effective, person-centred measures to reduce restrictive practices that might be used intentionally or in some cases without realising they are restricting the person's liberty or autonomy.
- Underpinning legislation, principles and definitions
- Strategies to improve quality of life and reduce risk
- Recognising restrictive practices
- Ethical decision making
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
Delivery methods:
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eLearning
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Classroom
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Virtual Classroom
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Train the Trainer
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Personal Safety and Disengagement
This module provides additional practical strategies for disengaging and reducing the risk of assault.
It is relevant where behaviours can present risks of harm for people and/or those that support and care for them.
Risks, Rights and Responsibilities
- Defining defensive skills and interventions
- Risks of using physical skills in healthcare settings
- Authority for the use of physical skills
- Individual and team responsibilities
- The importance of secondary strategies to reduce the need for physical skills
Defensive Personal Safety Skills to Avoid Assault and Disengage
- Training and operational risks associated with the use of Maybo physical skills
- Low arousal positioning and defensive skills to avoid assault and reduce risk
- Low arousal skills to release from wrist and clothing grips
- Contextual applications of Maybo disengagement skills
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
Delivery methods:
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Classroom
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Train the Trainer
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Redirection and Guiding
This module provides additional low arousal redirection and guiding skills.
- Training and operational risks
- Low arousal physical intervention skills to prompt or guide an individual
- Low arousal physical intervention skills to re-direct an individual
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
Delivery methods:
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Classroom
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Train the Trainer
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Personal Safety and Guiding: Children and Young People
This module provides practical strategies for reducing risk and maintaining safety. It can include low arousal guiding and re-direction skills and is relevant where behaviours can present risks of harm for a child and/or those that support and care for them.
Risks, Rights and Responsibilities
- Defining defensive skills and interventions
- Risks of using physical skills
- Authority for the use of physical skills
- Individual and team responsibilities
- The importance of secondary strategies to reduce the need for physical skills
Personal Safety Skills to Avoid Assault and Disengage
- Training and operational risks associated with the use of Maybo physical skills
- Low arousal positioning and defensive skills to avoid assault and reduce risk
- Low arousal skills to release from wrist and clothing grips
- Contextual applications of Maybo assault avoidance and disengagement skills
Low Arousal Guiding and Redirecting Skills
- Skills to prompt or guide a child or young person
- Skills to re-direct a child or young person
- Contextual applications of Maybo guiding and redirecting skills in healthcare settings
This module must be preceded by Maybo's Positive Approaches to Behaviour and Safer De-escalation modules.
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
Delivery methods:
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Classroom
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Train the Trainer
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Clinical Holding
This module provides non-aggressive physical intervention skills for use as a last resort to prevent harm. Its content is shaped around the specific needs and behaviours of the individuals being cared for.
The restrictive interventions included in the delivery of this module will be assessed to ensure they are suitable for the needs of the people being supported by the participants on each course.
Where a training needs analysis has highlighted elevated risks to individuals or populations, any additional safeguards, limitations or restrictions will be included in the delivery of this module.
Recognising and Reducing Risk
- Key risk factors of restrictive interventions
- Individual and team responsibilities to reduce risk and respond to medical emergencies
Clinical Holding Skills
- Training and operational risks of clinical holding skills
- Non-aggressive restrictive clinical holding skills
Training in the use of restrictive interventions must only be provided within the context of a commitment to the reduction of the use of all restrictive interventions and the provision of person-centred support.
Some services and roles may require training in higher levels of intervention and equipment, which Maybo can provide subject to controls.
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
Delivery methods:
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Classroom
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Train the Trainer
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Safety Pod™ Clinical Holding
Holding skills for use with the Safety Pod™ to support clinical procedures.
Preparation and Use
- Features and benefits of the Safety Pod™
- Health and safety precautions
- Preparing, using and storing the Safety Pod™
Seated Holding Skills
- Using Maybo’s seated wrap skills with the Safety Pod™
- Using Maybo’s wrap reverse skills with the Safety Pod™
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
Delivery methods:
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Classroom
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Train the Trainer
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