Maybo is a leader in conflict management training and workplace violence reduction for the healthcare security teams

Healthcare Security

Maybo has played a leading role in the development of national guidance, competencies and qualifications for conflict management and risk reduction skills in the healthcare industry. We work to develop the awareness and safer working practices of security staff, with the aim of creating a positive and safer outcomes for staff and patients.

Proven experience and trusted expertise

Healthcare is one of the most challenging environments to deliver security, which means that it is vital that professionals are equipped with the knowledge, tools and skills to ensure the safety of patients, visitors and staff.

Maybo provides security professionals with the capabilities and confidence to de-escalate and manage challenging behaviours that represent a risk to the safety of patients and staff.

Training by Maybo is in line with guidance from the Department of Health and Social Care, National Institute for Health and Care Excellence, Skills for Health, Royal College of Nursing and the Restraint Reduction Network.

We have also played an important role in developing guidance on the prevention and management of clinical assaults and the NHS and Association of Chief Police Officers endorsed guidance on the use of physical interventions by security personnel operating in healthcare settings in England.

Our Healthcare Security Team Programmes provide NHS Trusts and security companies with comprehensive training resources, flexible delivery options, help navigating RRN Standards & Seni’s Law, a pathway to BILD ACT certification and tools to enhance staff and patient safety.

Maybo Training Programmes

Explore the range of training modules in our healthcare security curriculum below

All
eLearning
Classroom
Virtual Classroom
Train the Trainer

eLearning

Maybo's eLearning programmes utilise the latest learning technologies, realistic scenarios and interactive exercises to offer an engaging self-study learning experience.

eLearning can play a valuable role within a blended learning strategy, underpinning the knowledge and reducing staff abstraction time, or in some instances as a complete solution. It also works well for induction and refresher training.

To find out more or for volume purchases contact our team or visit our eLearning store for individual purchases.

eLearning is also known as self-directed learning. It often precedes Classroom or Virtual Classroom training to provide a foundation of knowledge in advance - this is known as a blended approach.

Classroom

Maybo designs and delivers training to meet your requirements and can deliver direct to your staff wherever you need it. We take time to understand your training needs and the unique challenges and scenarios your colleagues face, to ensure our Classroom courses are highly relevant. Learners receive superb resources and certificates with a range of accreditation and qualification options.

Classroom training can be combined with eLearning to form a blended learning strategy, underpinning the knowledge and reducing staff abstraction time.

Classroom training is delivered by a trainer at an agreed venue. It is also sometimes called face-to-face or in-person training.

Virtual Classroom

Maybo designs and delivers Virtual Classroom training to meet your requirements.

Virtual Classroom training enables staff to benefit from engaging team training with high-levels of participation delivered remotely by a skilled facilitator over video conferencing software including Zoom and MS Teams.

Virtual Classroom training can also be combined powerfully with eLearning to form a blended learning strategy, with eLearning underpinning the knowledge and reducing staff abstraction time.

Virtual Classroom training is live, participatory training delivered remotely by a trainer with video conferencing software.

Train the Trainer

Maybo offers a Train the Trainer model that equips experienced trainers to deliver Maybo's accredited training curricula within their own organisation.

We run regular courses on a variety of subjects that include supporting people with complex needs, positive behaviour support, preventing conflict and behaviours of concern, safer approaches to de-escalation and conflict resolution, personal safety, assault avoidance and low arousal handling skills.

To find out more contact our team.

Trainers receive access to Maybo's online resource centre where they can find everything they need to deliver and certify Maybo training in-house.

Positive Approaches to Behaviour
This module provides learners with positive and proactive approaches to managing behaviours of concern based on respect for the individual.

Risks, Rights and Responsibilities
- Behaviours of concern
- Rights and responsibilities in your role
- Plan to reduce risks and vulnerabilities
Factors That Influence Behaviour
- Common functions of behaviours of concern
- Instinctive reactions to emotional or threatening situations
- Potential triggers in self and others you interact with
- Levels of escalation
Positive Interactions and Choices
- Needs and expectations of the people you support and interact with
- Influencing positive outcomes
- Overcoming barriers to communication
This module is RRN Approved when part of a BILD ACT Certified Curriculum.

Delivery methods:
- eLearning
- Classroom
- Virtual Classroom
- Train the Trainer
Safer De‑escalation
This module covers de-escalation strategies to alleviate a situation and achieve a positive and safer outcome.

Dynamic Risk Assessment
- Maybo SAFER model
- Risk identification
- Informed decision-making
De-escalation Skills
- Positive, non-aggressive approaches
- Safer positioning and teamworking skills
- Strategies to defuse, calm and resolve
Personal Safety and Post-incident
- Confronting behaviour
- Heightened risk indicators
- Exit strategies in higher-risk situations
- Post-event impact and responsibilities
Delivery methods:
- eLearning
- Classroom
- Virtual Classroom
- Train the Trainer
Safer Lone Working
This eLearning module explores the risks we may experience when working alone and the steps we can take to increase our personal safety.
- Risks and vulnerabilities of lone working
- Risk reduction measures we can take to prepare for working alone
- Reducing risk when travelling alone
- Reduce risk when arriving at a premises
Delivery methods:
- eLearning
Personal Safety and Disengagement
This module provides additional practical strategies for disengaging and reducing the risk of assault.

It is relevant where behaviours can present risks of harm for people and/or those that support and care for them.

Risks, Rights and Responsibilities
- Defining defensive skills and interventions
- Risks of using physical skills in healthcare settings
- Authority for the use of physical skills
- Individual and team responsibilities
- The importance of secondary strategies to reduce the need for physical skills
Defensive Personal Safety Skills to Avoid Assault and Disengage
- Training and operational risks associated with the use of Maybo physical skills
- Low arousal positioning and defensive skills to avoid assault and reduce risk
- Low arousal skills to release from wrist and clothing grips
- Contextual applications of Maybo disengagement skills
This module is RRN Approved when part of a BILD ACT Certified Curriculum.

Delivery methods:
- Classroom
- Train the Trainer
Redirection and Guiding
This module provides additional low arousal redirection and guiding skills.
- Training and operational risks
- Low arousal physical intervention skills to prompt or guide an individual
- Low arousal physical intervention skills to re-direct an individual
This module is RRN Approved when part of a BILD ACT Certified Curriculum.

Delivery methods:
- Classroom
- Train the Trainer
Safer Holding
This module provides non-aggressive physical intervention skills for use as a last resort to prevent people coming to harm. It is relevant for employees whose roles require them to engage with people whose behaviour can be unpredictable and may need to be held.

Recognising and Reducing Risk
- Key risk factors of restrictive physical interventions
- Individual and team responsibilities to reduce risk and respond to medical emergencies
Holding and Escorting
- Training and operational risks associated with non-pain compliant restrictive skills
- Non-aggressive restrictive holding and escorting skills
- Structured exercises
- Positioning and teamwork in transitions between skills
Containing and Supporting
- Reduce risk whilst containing a seated person
- Teamwork skills to support a person to a seated position on the floor
- De-escalation and re-engagement skills
- Applications relevant to the role
Some services and roles may require training in higher levels of intervention and equipment, which Maybo can provide subject to controls.

Delivery methods:
- Classroom
- Train the Trainer
Reducing Restraint Related Risks
Any use of physical intervention, especially physical restraint, carries significant risk. This self-study eLearning course provides critical information to anyone in roles where physical intervention may lead to the application of physical restraint.

Combining evidence-based guidance on the medical risks and good practice methods to reduce risks in settings where restraint may be required to create and maintain safety.
- Why physical Intervention and restraint should only be used as a last resort
- Why physical intervention and restraint pose risks to physical health and mental wellbeing
- Commonly used terms relating to the use of force
- Considerations when making a decision to use force
- Alternatives to the use of physical intervention
- Recognising and reducing the risks of harm in situations involving physical intervention or restraint
- Factors that increase risks of harm during physical intervention
- Key steps we can take to reduce risk of harm during physical intervention as part of our duty of care
- 'Red Flags'
- Key considerations following use of physical intervention
Delivery methods:
- eLearning

Please make it known that the whole team had nothing but praise for the trainer and that even the “old hands” found it very stimulating as he raised issues in a very understandable way. May I comment that as a general rule, I have never known of any candidates coming away without having gained a lot from these refresher courses.

Medirest Services - Security Manager
Maybo's licensed programme gives us the control and flexibility we need to train our staff effectively.

Surrey & Borders Partnership NHS Trust
Excellent training session. Kept us all interested for the whole day. Would highly recommend.

McDonald's Restaurants - Delegate
Very professional instructors with good background knowledge of the Ambulance Service. Always willing to suggest solutions to possible problems.

South Central Ambulance Service
May I say a big thank you for the Maybo violence and aggression course for the ITU nurses. I attended the course today and it was excellent. I think the staff would all agree that the knowledge and skills taught will be hugely beneficial, but in addition, it was a great team-building exercise too. I feel it is imperative that all our ITU nurses attend this course.

Ashford & St Peter's Hospital NHS Foundation Trust - ITU Nurse
Springboard would like to thank the Maybo team for delivering training to us. It was very useful, the feedback was very positive, and the trainer was excellent.

PBS Mentor - Springboard Education
Training was contemporaneous and provided contextually. Impressed with the overall content.

Queensland Health - OVP Trainer
We have seen a reduction in the number of reported physical assaults of 11% trust-wide so far and up to a 60% reduction in targeted wards.

Brighton & Sussex University Hospital NHS Trust - Head of Security
It has been a pleasure working with Maybo to coordinate St Mungo’s conflict management learning programme. This solution is ideal for staff and the pre and post support from Maybo is excellent.

St Mungo's
The instructor was highly informative and approachable at all times. They were also clear and concise and conducted the lesson at a safe standard at all times.

G4S Security - Delegate
Please pass on my thanks to both trainers. The training was exactly what we required for our Bridge Attendants and they all learnt a lot from it.

Clifton Suspension Bridge - Bridgemaster
The course alerted managers to how sensitive management of people after a violent incident can reduce trauma symptoms and aid recovery.

Mothercare - Profit Protection
The online training has worked well. We’ve been able to reduce abstraction time for staff for direct training from two days to one.

Debenhams - Operations Team
The Maybo Train the Trainer programme has enabled us to deliver Maybo’s excellent training to staff with our own trainers who have the knowledge and experience of the issues faced by the organisation. Staff in high-risk roles were given the confidence to deal safely with violent incidents.

NHS Greater Glasgow & Clyde
They have extensive demonstrated
experience in the delivery of conflict resolution and
assault avoidance training in the health care sector both in
Australia, and around the world. It has a layered and blended approach. They provide a
comprehensive training program to meet the needs of staff
in different service areas, all are based on human rights.

Queensland Health - OVP Trainer
Maybo has great content relevant to hospital and health services. Experienced trainers were able to take-away some excellent strategies that can be delivered in such a way that feels comfortable and natural. The Maybo trainer was patient and informative and this was appreciated. Quality course/quality trainer.

Queensland Health - OVP Trainer
Maybo has worked closely with BSUH to develop and enhance the violence reduction training we deliver to frontline staff. The passion, knowledge, commitment and support to the Trust and more generally in developing effective evidence-based violence reduction programmes for healthcare settings, mark them out as an organisation the Trust is pleased to continue to work with.

Brighton & Sussex University Hospital NHS Trust
Having provided training for us for many years, we have found Maybo to be very professional. Maybo training gives you peace of mind that your staff will be safer.

City of Westminster
The training, certification and resources provided by Maybo are of the highest quality and will help ensure ISS, its employees and customers receive the best guidance and protection available.

ISS
The training design was based on a comprehensive Training Needs Analysis informed by a bespoke staff survey and review of incidents. It has been an incredibly thorough and risk/evidence-based approach. Evaluation of this training by security and clinical staff has been very positive.

Brighton & Sussex University Hospital NHS Trust - Head of Security
The training package was facilitated clearly, concisely and in an easy to understand way. The trainer was engaging and knowledgeable of the course content and catered for the diverse group of learners really well. The trainer kept us on track and encouraged everyone to engage and bring their own experiences. We all had a fabulous week.

Queensland Health - OVP Trainer
The level of service and attentiveness to client needs is unparalleled.

LeisureSec
Very happy with Maybo content and back-up services. I like how the content is aimed at the majority of staff and not just high end situations. The session content and layout of the presentations are a big improvement on previous training packages.

Queensland Health - OVP Trainer