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Conflict Resolution and Personal Safety Training for Ambulance Crews
Ambulance staff work in highly pressured environments, where anything can happen. Maybo’s industry-leading conflict management, assault avoidance and personal safety training equip ambulance crews with the skills to dynamically assess risk in an unfolding situation and to respond appropriately to maintain their personal safety and influence a positive and safer outcome.
Proven experience and expertise
Ambulance staff are on call for 24 hours a day and have to deal with highly pressured situations where their personal safety may be at risk.
Maybo training provides ambulance staff with positive strategies to identify and respond to a patient’s physiological and emotional needs, so that they can confidently de-escalate and manage behaviours of concern with the aim of creating positive and safer outcomes.
We also provide physical intervention and incident response training so that staff are prepared to respond to activities that carry heightened safety risks. This ensures that everyone gets the level of training they need for their specific role.
We have played an important role in developing guidance on preventing and managing clinical assaults within the NHS, as well as the use of physical interventions.
Our physical skills are proven to be safe, gentle and low arousal when required as a last resort.
Maybo was one of the first organisations to evidence compliance with the Restraint Reduction Network (RRN) Training Standards and we can offer training Certified by BILD ACT to Ambulance Services that meet requirements. Our Trainer Training is also Accredited by City & Guilds.
Maybo Training Programmes
Conflict Management and Personal Safety for Emergency Ambulance staff
Specification
Delivery: In-person / Trainer-led
Duration: 8 hours
Pre-Requisites: No
Max. Group Size: 12
CPD Points: 8
Blended Learning Option: Yes
Virtual Delivery Option: Partial
Train-the-Trainer: Yes
This programme has been specifically designed for Paramedics, Associate Ambulance Practitioners, Emergency Care Assistants, and Ambulance Nurses working in Ambulance Services, who may encounter members of the public whose behaviour may be perceived as challenging or potentially harmful.
With a focus on outcomes, Paramedics, Associate Ambulance Practitioners, Emergency Care Assistants, and Ambulance Nurses will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance, de-escalation, and, as a last resort, personal safety responses.
On completion of this programme, staff will:
- Understand risks, rights and responsibilities in the workplace
- Know how different factors influence behaviour
- Know the importance of positive interactions and choices
- Be able to use dynamic risk assessment to inform decision making
- Be able to use safer de-escalation approaches
- Be able to maintain personal safety and follow post-incident procedures
- Understand the considerations for the use of non-restrictive physical skills
- Be able to use defensive skills to avoid assault
- Be able to use defensive skills to disengage or reduce risk from grips
Restrictive Intervention Training for Emergency Ambulance staff
Specification
Delivery: In-person / Trainer-led
Duration: 11 hours
Pre-Requisites: No
Max. Group Size: 12
CPD Points: 11
Blended Learning Option: Yes
Virtual Delivery Option: Partial
Train-the-Trainer: Yes
This programme has been specifically designed for Paramedics, Associate Ambulance Practitioners, Emergency Care Assistants, Ambulance Nurses working in Ambulance Services, who may encounter members of the public and/or patients whose behaviour may be perceived as challenging or potentially harmful.
With a focus on outcomes, Paramedics, Associate Ambulance Practitioners, Emergency Care Assistants, Ambulance Nurses will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance, de-escalation, and, as a last resort, physical interventions.
On completion of this programme, staff will:
- Understand preventative measures to reduce risk
- Know how to use de-escalation strategies
- Understand the considerations for the use of non-restrictive physical skills
- Be able to use defensive skills to avoid assault
- Be able to use defensive skills to disengage or reduce risk from grips
- Understand the Considerations for the use of physical skills
- Be able to use physical intervention to guide and redirect a person
- Understand how to reduce the risks of restrictive physical interventions
- Be able to hold/restrict a patient to facilitate urgent clinical intervention