• Maybo is a leader in conflict management training and workplace violence reduction for the healthcare security teams

    Healthcare Security

    Maybo has played a leading role in the development of national guidance, competencies and qualifications for conflict management and risk reduction skills in the healthcare industry. We work to develop the awareness and safer working practices of security staff, with the aim of creating a positive and safer outcomes for staff and patients.

    Proven experience and trusted expertise

    Healthcare is one of the most challenging environments to deliver security, which means that it is vital that professionals are equipped with the knowledge, tools and skills to ensure the safety of patients, visitors and staff.

    Maybo provides security professionals with the capabilities and confidence to de-escalate and manage challenging behaviours that represent a risk to the safety of patients and staff.

    Training by Maybo is in line with guidance from the Department of Health and Social Care, National Institute for Health and Care Excellence, Skills for Health, Royal College of Nursing and the Restraint Reduction Network.

    We have also played an important role in developing guidance on the prevention and management of clinical assaults and the NHS and Association of Chief Police Officers endorsed guidance on the use of physical interventions by security personnel operating in healthcare settings in England.

    Our Healthcare Security Team Programmes provide NHS Trusts and security companies with comprehensive training resources, flexible delivery options, help navigating RRN Standards & Seni’s Law, a pathway to BILD ACT certification and tools to enhance staff and patient safety.

    Maybo Training Programmes

    Healthcare Security Officer Programme

    Specification

    Delivery: In-person / Trainer-led

    Duration: 18 hours

    Pre-Requisites: No

    Max. Group Size: 12

    CPD Points: 18

    Blended Learning Option: Yes

    Virtual Delivery Option: Partial

    Train-the-Trainer: Yes

    This programme has been specifically designed for Security Officers working Acute Hospitals, who may encounter members of the public whose behaviour may present a significant risk of harm.


    With a focus on outcomes, Security Officers will be equipped with essential skills for preventing and responding to potentially high risk conflict situations, prioritising conflict avoidance, de-escalation, and, as a last resort, physical interventions, including advanced physical interventions.


    On completion of this programme, staff will:

    • Understand risks, rights and responsibilities in the workplace.
    • Know how different factors influence behaviour.
    • Know the importance of positive interactions and choices.
    • Be able to use dynamic risk assessment to inform decision making.
    • Be able to use safer de-escalation approaches.
    • Be able to maintain personal safety and follow post-incident procedures.
    • Understand the considerations for the use of non-restrictive physical skills.
    • Be able to use defensive skills to avoid assault.
    • Be able to use defensive skills to disengage or reduce risk from grips.
    • Be able to use physical intervention to guide and redirect a person.
    • Understand how to reduce the risks of restrictive physical interventions.
    • Be able to hold or escort a person.
    • Demonstrate applications of Maybo disengagement skills with a patient on a bed.
    • Be able to clinically hold a person
    • Be able to contain a person on the ground.
    Find out more

    • Excellent training session. Kept us all interested for the whole day. Would highly recommend.

      McDonald's Restaurants - Delegate

    • Having provided training for us for many years, we have found Maybo to be very professional. Maybo training gives you peace of mind that your staff will be safer.

      City of Westminster

    • Very professional instructors with good background knowledge of the Ambulance Service. Always willing to suggest solutions to possible problems.

      South Central Ambulance Service

    • Please pass on my thanks to both trainers. The training was exactly what we required for our Bridge Attendants and they all learnt a lot from it.

      Clifton Suspension Bridge - Bridgemaster

    • The online training has worked well. We’ve been able to reduce abstraction time for staff for direct training from two days to one.

      Debenhams - Operations Team

    • We have seen a reduction in the number of reported physical assaults of 11% trust-wide so far and up to a 60% reduction in targeted wards.

      Brighton & Sussex University Hospital NHS Trust - Head of Security

    • The course alerted managers to how sensitive management of people after a violent incident can reduce trauma symptoms and aid recovery.

      Mothercare - Profit Protection

    • Training was contemporaneous and provided contextually. Impressed with the overall content.

      Queensland Health - OVP Trainer

    • Maybo's licensed programme gives us the control and flexibility we need to train our staff effectively.

      Surrey & Borders Partnership NHS Trust

    • It has been a pleasure working with Maybo to coordinate St Mungo’s conflict management learning programme. This solution is ideal for staff and the pre and post support from Maybo is excellent.

      St Mungo's

    • The training, certification and resources provided by Maybo are of the highest quality and will help ensure ISS, its employees and customers receive the best guidance and protection available.

      ISS

    • Please make it known that the whole team had nothing but praise for the trainer and that even the “old hands” found it very stimulating as he raised issues in a very understandable way. May I comment that as a general rule, I have never known of any candidates coming away without having gained a lot from these refresher courses.

      Medirest Services - Security Manager

    • The Maybo Train the Trainer programme has enabled us to deliver Maybo’s excellent training to staff with our own trainers who have the knowledge and experience of the issues faced by the organisation. Staff in high-risk roles were given the confidence to deal safely with violent incidents.

      NHS Greater Glasgow & Clyde

    • The training package was facilitated clearly, concisely and in an easy to understand way. The trainer was engaging and knowledgeable of the course content and catered for the diverse group of learners really well. The trainer kept us on track and encouraged everyone to engage and bring their own experiences. We all had a fabulous week.

      Queensland Health - OVP Trainer

    • May I say a big thank you for the Maybo violence and aggression course for the ITU nurses. I attended the course today and it was excellent. I think the staff would all agree that the knowledge and skills taught will be hugely beneficial, but in addition, it was a great team-building exercise too. I feel it is imperative that all our ITU nurses attend this course.

      Ashford & St Peter's Hospital NHS Foundation Trust - ITU Nurse

    • The training design was based on a comprehensive Training Needs Analysis informed by a bespoke staff survey and review of incidents. It has been an incredibly thorough and risk/evidence-based approach. Evaluation of this training by security and clinical staff has been very positive.

      Brighton & Sussex University Hospital NHS Trust - Head of Security

    • The level of service and attentiveness to client needs is unparalleled.

      LeisureSec

    • Maybo has great content relevant to hospital and health services. Experienced trainers were able to take-away some excellent strategies that can be delivered in such a way that feels comfortable and natural. The Maybo trainer was patient and informative and this was appreciated. Quality course/quality trainer.

      Queensland Health - OVP Trainer

    • Springboard would like to thank the Maybo team for delivering training to us. It was very useful, the feedback was very positive, and the trainer was excellent.

      PBS Mentor - Springboard Education

    • The instructor was highly informative and approachable at all times. They were also clear and concise and conducted the lesson at a safe standard at all times.

      G4S Security - Delegate

    • They have extensive demonstrated
      experience in the delivery of conflict resolution and
      assault avoidance training in the health care sector both in
      Australia, and around the world. It has a layered and blended approach. They provide a
      comprehensive training program to meet the needs of staff
      in different service areas, all are based on human rights.

      Queensland Health - OVP Trainer

    • Maybo has worked closely with BSUH to develop and enhance the violence reduction training we deliver to frontline staff. The passion, knowledge, commitment and support to the Trust and more generally in developing effective evidence-based violence reduction programmes for healthcare settings, mark them out as an organisation the Trust is pleased to continue to work with.

      Brighton & Sussex University Hospital NHS Trust

    • Very happy with Maybo content and back-up services. I like how the content is aimed at the majority of staff and not just high end situations. The session content and layout of the presentations are a big improvement on previous training packages.

      Queensland Health - OVP Trainer

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